IT Management & Consulting

IT service management (ITSM) is simply how you manage the delivery of end-to-end IT services to your customers based on best practices. One of the most commonly adopted best practice frameworks for ITSM is ITIL or IT Infrastructure Library.
What is the difference between ITSM and ITIL? The Information Technology Infrastructure Library (ITIL) is a set of practices for ITSM that focuses on aligning IT services with business needs. ITIL is the most widely accepted approach to ITSM and can help IT organizations realize business change, transformation, and growth. Nexit uncomplicates the workload of your IT team with its easy to use and intuitive service desk.

One Time Consultation

Companies may face plentiful ITSM-related challenges. They can be general or specific. But regardless of that, we can help you tackle any of them, for instance:

    Inefficiency of IT support across distributed business units
  • Giving a single view on the IT processes and infrastructure, an ITSM solution will speed up IT support processes across a distributed IT environment.

    Complexity of monitoring vendors’ performance
  • Nexit team can configure a vendor assessment functionality to make vendor evaluation and ranking easy, convenient and compliant with your company’s workflows. This way, you can benefit from a better monitoring and ensure a high quality of IT services you deliver to users.

    Failure to manage multiple IT service vendors with different SLAs and overlapping areas of responsibility
  • Integrating your ITSM solution with those of your vendors’ as well as configuring Service Level Management functionality and creating different task workflows for different vendors can help your company successfully manage your cooperation with multiple vendors. With Nexit’s ITSM knowledge, your company can deal with overlapping areas of responsibility through establishing systematic problem management and paying extra attention to finding the root cause.

    Inability to assess IT employees’ performance
  • We can help you exploit IT employee performance information to measure KPIs for IT employees, assignment groups and regional units. It’ll make it easier to visualize performance trends and react to them.

    Disorganization of Financial management for IT services
  • With Financial Management functionality integrated into your ITSM solution, you can gain visibility into IT service costs, make the sources of IT costs evident, and reveal whether they stay within budget.

    Choosing between high IT service availability and cost effectiveness
  • By properly fine-tuning your ITSM platform functionality, our specialists can help your IT support eliminate service outages faster and work on preventing them. This will help you achieve both high IT service availability and cost effectiveness.

    Difficulty in solving ITSM problems caused by merges and acquisitions
  • We can help you import users, groups, companies, departments and locations into your instance, which will enable you to manage merges and acquisitions in an easy and convenient way. In case you need the scope of merges or acquisitions to be more comprehensive, Nexit can perform required migrations or integrations to create a balanced ITSM-ecosystem for your companies.

    You show us your ITSM-related problem – we solve it. For instance:
  • Your company needs to process changes caused by outsourcing or insourcing particular IT services. Nexit can perform needed integrations between the ITSM solutions of different IT departments, configure your Service Level Management and implement different workflows for different service units.

    Your IT support is suffering from a low user satisfaction rate. Our ITSM consultants can help you enhance users satisfaction by revealing the potential of service portals and Knowledge Management or setting up satisfaction surveys.

    We are ready to work from a rough concept up to bring your ideas to life. Contact us today for a free consultation.
    Get Your Quote

Choosing A Platform

Once you choose to introduce ITIL practices and ITSM approach into your company’s processes, we’ll help you decide on the right platform to achieve your goals with. At first, we clarify your requirements. After that, we assess a number of platforms and identify the product that will meet your needs and requirements best.

Platform Implementation

If you’ve come as far as adopting a particular ITSM system but you aren’t satisfied with its out-of-the-box functionality, we can customize it so that it meets your requirements.

Here’s what we do:
  • Clarify your Needs and aims
  • Spell our your requirements
  • Implement your functionality
  • Support your system.
We are ready to work from a rough concept up to bring your ideas to life. Contact us today for a free consultation.
Get Your Quote

Ongoing Improvements

The fine-tuning of IT services is a continuous process, which is why it’s common to work in cycles to identify weak spots and eliminate them. Using this four-phase course of action, we can help you improve your IT services on a constant basis:

We are ready to work from a rough concept up to bring your ideas to life. Contact us today for a free consultation.
Get Your Quote

Nexit changes the IT teams from daily fire-fighting to delivering awesome customer service. It provides great visibility and central control in dealing with IT issues to ensure that businesses suffer no downtime. Our approach has been delivering smiles to millions of IT folks, end users, and stakeholders alike.It is our job to ensure that your IT service management works to its fullest potential.
There are 4 major ITSM consulting models at Nexit:
  • One-time consultation
  • Helping you to choose a platform
  • Implementation services
  • Ongoing improvements
    IT Service Management groups key applications into scalable packages that can grow with you as your needs change.
  • Incident Management : Streamline service restoration with intelligent routing and built-in collaboration.
  • Problem Management : Identify the root cause of issues and proactively prevent future disruptions.
  • Change and Release Management : Reduce change-related risks and costs while accelerating the release of business services.
  • Request Management : Give end users a modern, consumer-like experience through a self-service portal.
  • Virtual Agent : Use chatbots to provide consistent IT services that increase CSAT and IT productivity.
  • Agent Intelligence : Resolve issues faster by using machine learning to categorize, route, and prioritize issues.
  • Performance Analytics : Use dashboards to anticipate trends, prioritize resources, and drive service improvements.
  • Walk-Up Experience : Boost customer satisfaction with a streamlined channel for face-to-face IT support requests.
  • Automate with ease Repetitive tasks and manual processes that your IT team performs can be automated with the simple drag and drop action of workflow automator.
  • Effective multi-channel support Record, track and prioritize IT issues with ease and provide support for issues raised via email, self-service portal, phone, chat, or in person.
  • Move from reactive to proactive ITSM Your IT team can move from providing reactive ITSM to proactive ITSM with the help of problem management feature by identifying and eliminating recurring issues.
  • Jira
  • ServiceNow