Over the last decade all retail segments have been transformed by the Internet. Consumers have embraced new online retail channels that provide 24Χ7 access to merchandise around the globe. They now have instant access to pricing and reviews that optimize their shopping decisions. While consumers have thrived, established retailers have seen their margins and customers evaporate. Retail CRM software helps retailers succeed in the new retail paradigm by helping you to capture, centralize, share and analyze details of every customer interaction. With Retail CRM you are able to reach more customers, increase purchase size and provide a better customer experience.