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Artificial Intelligence

Artificial Intelligence has permeated every industry and impacting the day-to-day working for a revolutionized way of working. Theoretically it all sounds exciting but practically, you wonder, what aspects of Artificial Intelligence can help your business and how can Artificial Intelligence make your business future-ready.

Nexit can work with you to identify the Artificial Intelligence technologies that can take your business to the next level. With our expertise in Machine Learning, Virtual Assistants, Decision Management, Internet of Things (IoT) and Big Data, we have delivered powerful Artificial Intelligence solutions for several clients across the globe. we build interactive voice and text-based conversational interfaces that empower customers to engage their business with their preferred messaging platform.

 

What is Conversational Artificial Intelligence (aka Chatbot) ?

Chatbot systems have become much more sophisticated, By harnessing enormous amounts of data and cheaper processing power, AI and related technologies — such as machine learning — are helping to dramatically improve chatbots’ quality of understanding and decision-making.

In particular, developers are using natural language processing (NLP) or natural language understanding (NLU) to build bots that can better understand human speech (or typed text). These technologies also make it possible to better discern the intent behind what someone is saying — and to respond more intelligently.An AI-powered chatbot can also be trained to actively learn from any interaction with a customer to improve performance during the next interaction. For example, such systems can be trained to recognize customer frustration and switch any more complex interactions or problems to a human in the company’s support center.

How we implement chatbots in your business ?

AI chatbots can be custom-built to meet a range of specific business needs in both business-to-consumer (B2C) and business-to-business (B2B) environments. The most widely used business cases include:

In each of these cases, AI is used to augment human skills, rather than replace them. Research has found that 80% of decision-makers believe AI is most effective when deployed in this way. Business impacts can include reducing costs by enabling self-service in simple scenarios, delivering relevant information faster, and improving the customer experience.

How important are AI chatbots for customer experience ?

Chatbots can’t replace humans, they can complement the support-chat experience, giving employees or customers a friendly greeting and direct ways to get what they need — fast. More specifically, AI chatbots can help companies deliver good customer service in the following ways:

AI and chatbot technology will continue to evolve, ushering in a new era of text- and voice-enabled user experiences that reshape the customer experience. In an age where the speed of service matters more than ever, chatbots are helping companies stay a step ahead.

Finally Conversational AI that's personable. - We use state of the art deep learning algorithms to build chatbots and conversational interfaces that perform at an industry-leading accuracy.

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